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How
long will it take for my order to arrive?
When will my order ship?
Which shipping carriers do you use?
Will Next Day Air get my order here tomorrow?
Can I use a carrier other than UPS or Post?
Do you deliver to P.O. Boxes?
How do I track my order?
Do you ship internationally?
What is meant by business days?
Do you ship on weekends?
Can I change a shipping address after ordering?
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What
shipping carriers do you use?
We use UPS as our primary
carrier. Your order will be professionally packaged, fully insured and
trackable at a competitive rate. UPS does not ship to P.O. Boxes, so we
can send via U.S. Post if your shipping address is to a P.O. Box. We prefer
that you choose UPS for your shipping, as the postal service is notoriously
bad about reimbursing for claims against loss or damage. Also, tracking
your package is an added fee, while it's included automatically with UPS.
We do not purchase tracking numbers from the postal service unless you
request that we do so ahead of time. We take shipments to the post office
on Tuesdays and Fridays only. UPS picks up orders every day in our shop
Monday-Friday. Return
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How
long will it take for my order to arrive?
UPS Ground shipments
within California take about 2 to 3 business days (Monday-Friday). For
orders being shipped west of the Mississippi, allow 4 to 5 business days
from the date of purchase. For orders shipping to points east of the Mississippi,
please allow about 6 business days. For faster shipping you may select
UPS 3-Day, 2-Day Air or Next Day Air as an option upon checking out. Shipments
to Alaska, Hawaii and Puerto Rico are available via Express or Next Day
Delivery only.
Please
note that UPS will not deliver to P.O. Boxes. For domestic packages going
to a P.O. Box we'll send your order via U.S. Post. All merchandise will
be fully insured. UPS packages are always trackable, but we will not purchase
a tracking number for U.S. Post deliveries unless you request that we
do so. If you have any questions about shipping please ring us on 1.800.519.1140
or in California on 818.985.8359.
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When
will my order ship?
All orders leave our
shop within 48 hours, unless we are expecting a back-ordered item to arrive
within a few days. If we expect a delay in sending your package we will
contact you straight away. If you select a faster shipping option, like
UPS 3-Day, 2-Day Air or Next Day Air, we will make every attempt to get
your order out the day or day after we recieve it. Please keep in mind
that Saturday, Sunday and holidays do not count as shipping days, and
UPS does not deliver on these days. Return
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Will
Next Day Air get my order here tomorrow?
Not in all cases. Orders
received Monday through Thursday by 12 p.m. will arrive the next day,
unless the requested items are temporarily out of stock, or something
beyond our control happens. Please keep in mind that UPS does
not deliver on weekends or holidays. Saturday delivery is available
for UPS 2-Day Air and Next Day Air at additional cost,
and you must request this option by phone or e-mail to
confirm. Return to Top
Can
I use a carrier other than UPS or Post?
If you have an account
with another carrier like FedEx or DHL, we can arrange a pick-up and delivery
for you via that service using your account number. Return
to Top
Do
you deliver to P.O. Boxes?
Yes, via the U.S. Post
(UPS does not deliver to P.O. Boxes). We will not purchase a tracking
number for shipments going to P.O. Boxes unless you request
that we do at the time you place your order. Return
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What
is the composition of your packing materials?
Our packing materials
are primarily cardboard boxes, bubble wrap and/or corn starch "peanuts".
Please save and re-use as needed, or discard in an appropriate recycle
container. Return to Top
How
do I track my order?
For online orders,
our system will forward a UPS tracking number to you via email after your
order has been packaged and labled. If you order by phone, fax or mail,
contact us for your UPS tracking number on 1.800.519.1140 or
in California on 818.985.8359,
Monday through Saturday between the hours of 10:00 am and 7:00 pm Pacific
Time. We just need your name to look up your order. Return
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Do
you ship internationally?
Yes, we ship worldwide
via UPS Worldship. Place your order on-line and we will contact you via
e-mail with a quote for the shipping cost. Your order will be professionally
packaged and will be fully insured and trackable. UPS Worldship is our
preferred method, and they are usually very fast and responsible with
overseas packages.
Please
note: We will not ship overseas via the U.S. Post unless you accept full
responsibility for any loss or damage, due to the fact that international
packages are not trackable, and the Post has never made good on reimbursing
us for loss and damage over the years.
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What
is meant by business days?
Business days are Monday
through Friday, weekends and holidays are not. Return
to Top
Do
you ship on weekends?
Weekend shipping is
not available. All orders are processed and shipped Monday through Friday.
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Can
I change a shipping address after ordering?
Yes, ring us on 1.800.519.1140
or
in California on 818.985.8359 and
we will be happy to change the address, provided the order has not already
shipped. If your order has been picked up by a carrier then it is not
possible to change the shipping address. Return
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